Refund & Money-Back Guarantee Policy
We pride ourselves on punctual delivery and meeting your specific requirements. If we don't, you're entitled to a refund according to our policy guidelines.
If our services fall short, you can seek repayment per our policy. We're dedicated to your satisfaction as we offer genuine academic support. Our record speaks volumes, with over 97% of customers returning. Nonetheless, occasional issues may arise, and that's where our refund policy comes in. However, full refunds are given only under certain conditions:
Reasons for Full or Partial Refunds:
- No Writer Assigned: It's rare, but if no writer is assigned to your work, you'll receive a 100% refund.
- Order Cancellation: If you cancel after a writer's been assigned and more than half the deadline has passed, refunds range from 0% to 50% to compensate for our efforts.
- Late Delivery: Should a delay occur due to unforeseen reasons like writer illness, we'll negotiate a suitable refund based on the delay's impact.
- Missed Deadlines: We promise timely delivery. Delays due to late client uploads negate refund eligibility. Hence, ensure you provide complete details upon order.
Work Quality Concerns:
- Disputes: If unhappy with the work's quality, we'll address your concerns. If dissatisfaction persists, an internal review will determine the refund's viability. Our goal is your complete satisfaction.
- Plagiarism Claims: A Turnitin report is necessary for plagiarism allegations. We trust only Turnitin for verifying such claims.
- Duplicate Order: If you accidentally place a duplicate order, inform us promptly. If verified, a full refund will be granted.
- Duplicate Transaction: Overpayments on an order will be refunded in full.
- Superior Quality Work: We don't guarantee grades. Our papers serve as reference material and shouldn't be directly submitted.
- Revision Deadlines: Delayed reimbursements don't apply for different revision deadline dates.
- Editing, Proofreading, & Formatting Orders: Remember, we're working on content you've written, which might have inherent errors.
Once we confirm your refund, expect it within seven business days. Note: We're not responsible for bank fees or delays.
Your trust is essential, and we're dedicated to ensuring a smooth experience!